Template: Social Media Customer Service Training Deck

Social media is unlike any other customer service channel. It exists in a middle ground between marketing and customer support, blurring lines between the two teams. Success in this space starts with clear guidelines that curb confusion. 

Create better customer experiences by ensuring your support agents understand the nuances of providing care on social. This social media customer service training deck will help you explain everything they need to know about the channel, including:

• Tips on delivering brand-friendly customer service across key social networks
• Instructions on when and how to escalate customer service inquiries
• Crisis management procedures, including what to do and who to call

Be the partner your customer service team needs. Download this social media customer service training deck and set your support agents up for more social media success.