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Social Customer Care

Create lifelong brand loyalty with social customer service

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Customer service agent smiles while accessing details within a Sprout customer support case, including the customer message, case status, priority, assignee and team name.

Turn every customer interaction into a competitive advantage

Your customers expect more—quicker responses catered to their needs. With Social Customer Care by Sprout Social, you can deliver faster, personalized service right where they want it—your key to outshining the competition, and turning one-time engagements into lifelong brand loyalty.

Exceed customer expectations

Our streamlined solution future-proofs your business and reputation by giving your teams more time and tools to surprise, delight and personalize customer conversations.

Ramp up efficiency, at scale

Sprout consolidates billions of social conversations across major social networks and review sites so you can manage any number of customer inquiries with speed and ease.

Prove your impact

Validate your team’s contributions to the business with Sprout’s intuitive reporting, customer satisfaction scores and other metrics essential to measuring your strategy’s success.

The only customer care solution on the market that’s built for social first

Join the 30k+ world-class brands delivering exceptional customer care with Sprout

Grammarly
KraftHeinz
MeUndies
Hudl
Honda
Lake Metroparks
Columbia

Stay on top of your inbox

Set up faster workflows with AI-powered automation, alert agents in real time to the most important messages, organize and prioritize to avoid duplicate work, and more with Sprout’s Case Management solution.

Personalize responses

Improve replies with AI-powered response enhancements. Further tailor to each customer with additional context from integrations like Salesforce Service Cloud.

Shape a winning customer care strategy

Measure the impact of your care team, track productivity, optimize workflows based on social insights and ultimately exceed customer expectations with our easy-to-understand performance reports.

Stay on top of your inbox

Set up faster workflows with AI-powered automation, alert agents in real time to the most important messages, organize and prioritize to avoid duplicate work, and more with Sprout’s Case Management solution.

Personalize responses

Improve replies with AI-powered response enhancements. Further tailor to each customer with additional context from integrations like Salesforce Service Cloud.

Shape a winning customer care strategy

Measure the impact of your care team, track productivity, optimize workflows based on social insights and ultimately exceed customer expectations with our easy-to-understand performance reports.

Ready to exceed your customers’ expectations?

Start by requesting a personalized demo of Social Customer Care by Sprout Social.