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Customer Care

Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.

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Categories
- Customer Care
Social media customer service: What it is and how to improve it
Published on January 12, 2024 Reading time 13 minutes
Categories
- Customer Care
- Customer Experience
Why you need to speed up your social media response time (and how)
Published on June 24, 2020 Reading time 7 minutes
Categories
- Customer Care
- Customer Experience
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes

All Customer Care

Categories
- Customer Care
- Other Platforms
11 Social messaging apps every marketer should know in 2024
Published on March 26, 2024 Reading time 9 minutes
Categories
- Guide
- Customer Care
The Hashtag Help Desk: Modern Strategies for Social Media Customer Service in APAC
Categories
- Customer Care
- Social Media Trends
Post Performance Report: Brands transforming social customer care
Published on February 26, 2024 Reading time 8 minutes
Categories
- Customer Care
- Customer Experience
What is a Net Promoter Score (NPS) and how do you measure it?
Published on February 21, 2024 Reading time 6 minutes
Categories
- Template
- Customer Care
Template: Social Media Customer Service Training Deck
Categories
- Customer Care
- Leadership
Marketing leaders: If you’re not hyper-focused on customer care, you’re setting your org up to fail
Published on February 19, 2024 Reading time 5 minutes
Categories
- Customer Care
- Social Media Strategy
Customer service tiers: What they are and how to create them
Published on February 8, 2024 Reading time 6 minutes
Categories
- Customer Care
- Customer Experience
Customer retention strategies for 2024
Published on January 25, 2024 Reading time 11 minutes
Categories
- Customer Care
Social media customer service: What it is and how to improve it
Published on January 12, 2024 Reading time 13 minutes
Categories
- Customer Care
- Customer Experience
Top 10 customer service software tools to use in 2024
Published on January 11, 2024 Reading time 8 minutes
Categories
- Customer Care
- Review Management
How to create a complaint management system to protect your brand reputation
Published on January 10, 2024 Reading time 8 minutes
Categories
- Customer Care
- Social Media Analytics
The social media customer service metrics that experts measure
Published on December 21, 2023 Reading time 9 minutes
Categories
- Customer Care
- Social Media Strategy
How to balance speed and quality customer service
Published on December 19, 2023 Reading time 9 minutes
Categories
- Customer Care
- Social Platforms
Social media customer service statistics to know in 2024
Published on December 13, 2023 Reading time 8 minutes
Categories
- Customer Care
- Marketing Disciplines
Field tested tips for aligning customer service and marketing
Published on November 21, 2023 Reading time 13 minutes
Categories
- Customer Care
- Social Media Engagement
Your guide to social media comments: How to post and respond
Published on November 7, 2023 Reading time 9 minutes
Categories
- Interactive Resource
- Customer Care
Social media’s role in modern customer service: New insights for 2024 and beyond
Categories
- Customer Care
- Sprout in Action
Prepping your social customer care team for the holiday rush with Sprout
Published on October 30, 2023 Reading time 10 minutes
Categories
- Customer Care
- Leadership
Social customer care is a team sport—are you all in?
Published on October 23, 2023 Reading time 5 minutes
Categories
- Customer Care
Online reputation monitoring: What it is and why it’s important for business
Published on October 19, 2023 Reading time 9 minutes
Categories
- Branding & Creative
- Customer Care
How to cultivate brand loyalty (strategies and examples)
Published on October 9, 2023 Reading time 11 minutes

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